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Suresh Kumar 34
Highlight panel is not refreshing in service cloud console.
Hi Guys,
I am updating the case status through vf page,its updating in the record but status is not updating in highlight panel unless we refresh the page.
I there any possibility to refresh highlight panel after updating the record.
Thanks,
Suresh.
I am updating the case status through vf page,its updating in the record but status is not updating in highlight panel unless we refresh the page.
I there any possibility to refresh highlight panel after updating the record.
Thanks,
Suresh.
Basically my problem was this:
1.I open a Case as a sub tab of an Account record
2.Highlight panel opens with some Accounts fields
3.Click Edit button on Case detail
4.view Edit button send the sub tab to a custom VF page to edit Case fields
5.Click Save button on VF page to store Case data
6.Before the VF page unload, i call from javascript the function to refresh the primary tab. That's because when i save a Case the controller action executed modify also some fields on the Account record
8.If i click on the Deatil subtab of the Account record i can see the fields correctly updated.
9.but the same field on the highlight panel shows the old value!
This is the best way i found to reproduce the standard experience with Service Console.
Hope this will help you.
Reference From : http://salesforce.stackexchange.com/questions/84943/service-console-highlight-panel-not-refreshing
Thanks
karthik