Hi, 

We are integrating omnichannel with CTI where we want to get and set omnichannel channel status.

The issue is we are not able to set the status and get the changed status event in "Lightning Console JavaScript API".

I have tried with this below code.

1:

MethodComponet

<aura:component implements="flexipage:availableForAllPageTypes" access="global" >
<lightning:omniToolkitAPI aura:id="omniToolkit" />
<lightning:button label="Set Status" onclick="{! c.setStatus }" />
</aura:component>

MethodController

({
setStatus: function(cmp, evt, hlp) {
var omniAPI = cmp.find("omniToolkit");
omniAPI.setServicePresenceStatus({statusId: "0N5xx0000000002"}).then(function(result)
{
console.log('Current statusId is: ' + result.statusId);
console.log('Channel list attached to this status is: ' + result.channels);
}).catch(function(error) {
console.log(error);
});
}
})

2:

EventComponent

<aura:component implements="flexipage:availableForAllPageTypes"access="global" >
<lightning:omniToolkitAPI aura:id="omniToolkit" />
<aura:handler event="lightning:omniChannelStatusChanged" action="{! c.onStatusChanged
}"/>
</aura:component>

EventController

({ onStatusChanged : function(component, event, helper) { console.log("Status changed."); var statusId = event.getParam('statusId'); var channels = event.getParam('channels'); var statusName = event.getParam('statusName'); var statusApiName = event.getParam('statusApiName'); console.log(statusId); console.log(channels); console.log(statusName); console.log(statusApiName); }, })