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Iago SilvaIago Silva 

Live chat omni channel

Hello everybody

We have two sandboxes, in one sandboxe when we accept a chat by omni-channel a case is automatically created but in another sandbox the case is not created.

We set all the same settings in both sandboxes. Do I have to enable another setting to create the case automatically?

Thanks in advance. 
Best Answer chosen by Iago Silva
PriyaPriya (Salesforce Developers) 

Hi 

Please raise a ticket with salesforce to get the analysis done.

Regards,

Priya Ranjan

All Answers

PriyaPriya (Salesforce Developers) 

Hi 

Please raise a ticket with salesforce to get the analysis done.

Regards,

Priya Ranjan

This was selected as the best answer
Iago SilvaIago Silva
Hi Priya.

I checked the "Enable findOrCreate API" checkbox on chat settings and now it works, thank you.