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ManvithaManvitha 

Unable to log in to Salesforce from ios mobile

Cannot access salesforce from ios mobile phone, whether through an app or URL but able to access it from laptop, with same credential that are used to login from  mobile.(there is no restricted login hours &  API enabled flag is checked )
Best Answer chosen by Manvitha
Crest InfosystemsCrest Infosystems
Hello Manasa,

Greetings!

If you can't log in to Salesforce using iOS mobile, check your Salesforce App settings.

In the mobile's app settings 
Go to Settings > App & Notifications > select Salesforce1 > Advanced Settings > Open by default > Open supported links > and change to "Ask everytime".

Then restart Scan to Salesforce and try scanning again.

When you’re asked to select Chrome or the Salesforce app, choose Chrome and log in to Salesforce in that browser.

Also, Make sure you’ve installed the latest version of the mobile app.

Or contact your Salesforce administrator.

Thanks
Crest Infosystems

All Answers

AbhinavAbhinav (Salesforce Developers) 
It's also possible that your system administrator hasn't enabled access to Salesforce for Android and iOS for your User Profile. If you're using the correct log in credentials on the correct instance and still can't access the app, contact your Salesforce administrator so they can review your permissions.

Check this helps article for other possible issue:

https://help.salesforce.com/s/articleView?id=000332633&type=1

Thanks!
Crest InfosystemsCrest Infosystems
Hello Manasa,

Greetings!

If you can't log in to Salesforce using iOS mobile, check your Salesforce App settings.

In the mobile's app settings 
Go to Settings > App & Notifications > select Salesforce1 > Advanced Settings > Open by default > Open supported links > and change to "Ask everytime".

Then restart Scan to Salesforce and try scanning again.

When you’re asked to select Chrome or the Salesforce app, choose Chrome and log in to Salesforce in that browser.

Also, Make sure you’ve installed the latest version of the mobile app.

Or contact your Salesforce administrator.

Thanks
Crest Infosystems
This was selected as the best answer
Luiza ZdebskaLuiza Zdebska

Hello! I have encountered a requirement from Salesfroce to track BOTH ACCESS_BACKGROUND_LOCATION and ACCESS_FINE_LOCATION of our mo app users (https://salesforce-marketingcloud.github.io/MarketingCloudSDK-iOS/location/geolocation-overview.html )  Hovewer our app was forbidden to track ACCESS_BACKGROUND_LOCATION by Apple & Google.

I would like Salesforce to make changes in their requirements location so that ONLY ACCESS_FINE_LOCATION is needed for Geopushes sending. (WITHOUT ACCESS_BACKGROUND_LOCATION)
These changes will allow 19 500 customers, including our retail company goodwine Ukraine, to use all functionalities of Marketing Cloud that will contribute in sales boosting.

Please, vote for my idea at ideaexchange here: https://trailblazer.salesforce.com/ideaView?id=0874V0000010znOQAQ 
wood lari 9wood lari 9
i am also phasing the same problem and I also use R downloader (https://shortcutsforios.com/r-download-shortcut/) but still, the problem is the same