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Find out if a case is manually created
Hi,
I have a requirement to send emails to different id's based on the case creation:
IF case is Manually created, send email to person A
IF case is created through Email to Case or Web to Case, then email Person B.
Which field will help/ How do I find out if the case is manually created?
Thanks!!
I have a requirement to send emails to different id's based on the case creation:
IF case is Manually created, send email to person A
IF case is created through Email to Case or Web to Case, then email Person B.
Which field will help/ How do I find out if the case is manually created?
Thanks!!

Have you tried case origin?

Yes, but during Manual entry, I can give case origin as Phone, Web or Email. So it wont help me differntiate