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Chang Sun 6Chang Sun 6 

Canvas app issues for IOS devices

Hello,

We are developing a canvas app and trying to test it in the Salesforce app in mobile. But we are seeing some issue that only happens in IOS devices:
1) Information cut off issue: We are using window.innerHeight to determine the canvas size in mobile. It works perfectly in Android device but a certain page has some information cut off in IOS device.(Other pages in our app perfectly fit in the same IOS device)
2) Canvas app not loading in IOS devices: We also have another app(call it app B) that is connected to the app mentioned above and app B loads fine in Android device but not load in the IOS device.

Does anyone know anything about this issue?

Thanks
steve nguyen 17steve nguyen 17
Hi Chang Sun,

I have the same issue as you described. Do you have any information to solve it?
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3iconcept Medical3iconcept Medical
Common Canvas app issues on iOS devices can include crashes, login problems, slow performance, display glitches, missing content, and unresponsiveness. To address these:
App Crashes/Freezes: Update the app, clear cache, restart app/device.
Login Issues: Check credentials, reset password, verify school URL.
Slow Performance: Close background apps, clear storage.
Display Problems: Update iOS, check app compatibility, report bugs.
Missing Features/Content: Check permissions, ensure stable internet.
App Unresponsiveness: Try different network, seek official support.
For specific problems, refer to official Canvas support or contact their team.


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Andy LoneAndy Lone
Certainly, those suggestions should be considered when addressing the issues you're experiencing with your Salesforce canvas app on iOS devices. Make sure to analyze the CSS, layout, and potential JavaScript errors for compatibility across both iOS and Android. If you need further assistance, feel free to provide more specific details about the issues you're facing. Sratim TV
Andy LoneAndy Lone
You're having problems with your Salesforce canvas app on iOS devices. To fix this, try debugging and testing on iOS, ensuring cross-browser compatibility, and reviewing your app's CSS and JavaScript for iOS compatibility. You can also reach out to Salesforce support for assistance. Sdarot TV (https://isratvinfo.com/)
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