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Tania B GarciaTania B Garcia 

Integration amazon with salesforce CTI

Hello
I made the integration of Amazon and Salesforce that corresponds to the CTI, from salesforce you can already make outbound calls, here is a screen of how it currently looks.
User-added imageBut what I have not been able to solve are 2 things, which I hope will help me:
1. The call record and recordings of the calls the agent makes are not showing up in Salesforce
You will know how I can make a phone mask, since each agent who calls has their phone number and currently when they call a client the company number appears, but what you want is for the client to visualize the number of the agent who has it been supporting

But the most important point is 1

Thanks and Regards
VinayVinay (Salesforce Developers) 
Hi Tania,

Check below appexchange tool that can match your requirement.

https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EJH4yUAH

Hope above information was helpful.

Please mark as Best Answer so that it can help others in the future.

Thanks,