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Tommie Thompson 24 flow that is set to run on Case ownership change does not run when the case changes from a queue to a user owner
I have a flow that works well when a Case owner is changed from one use to another, but it doesn't run if the owner was a queue and then changes to a User.
We have cases in queues and then use Omni Channel to assign the case to an owner. When that happens the flow doesn't run. But if the assigned owner changes to another owner, the flow works well.
Is there a way to may sure the flow runs when the ownership is changed from a queue?
We have cases in queues and then use Omni Channel to assign the case to an owner. When that happens the flow doesn't run. But if the assigned owner changes to another owner, the flow works well.
Is there a way to may sure the flow runs when the ownership is changed from a queue?