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Wena Kwan Issue with private events synced between Salesforce and Outlook
Salesforce was set up to sync events from Outlook calendar excluding the meetings that are marked private. Sync event series and Sync private events are unchecked in the Sync Configuration setting. However recurring events and private events are still pulled into Salesforce calendar. Is this a Salesforce issue or did I miss anything in the setting?
> You can choose to sync items you mark as Private in Microsoft® Outlook®. If you don’t want to sync private items, open Salesforce for Outlook Settings, and deselect the types of private items you don’t want to sync.
If you have synced items in Outlook that you later mark as Private, those items remain in Salesforce. The corresponding Salesforce items, however, will no longer receive updates if you modify the ones in Outlook.
> If you don’t want certain Outlook items to sync, regardless of whether they’re marked as Private, assign them to the category Don’t Sync with Salesforce in Outlook. For details on using categories in Outlook, refer to your Outlook documentation.
Reference
https://help.salesforce.com/articleView?id=sf.outlookcrm_sync.htm&type=5
Thanks,