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Meenakshi Pisupati How to know when Opportunity Score (IqScore) gets updated?
Hi all!
We have Einstein opportunity score enabled in our org (which helps with scoring opportunities) . I am looking to update a custom field with the value from Opportunity.IqScore field when IqScore is updated.
I tried to handle this in before update trigger but IqScore field's value doesn't get pulled in trigger.new. If I query the field, I am able to retrieve its value but this doesnt work because when IqScore gets updated, the trigger doesnt get kicked off. I noticed that the lastmodified date doesnt change on the opportunity though the IqScore gets updated after a couple of hours from when the opportunity gets updated.
Another option is to do a batch but this will end up in querying all opportunities with an iqscore without a criteria check on lastmodified within x hrs because the lastmodified date doesnt get updated when Iqscore is updated.
Has anyone encountered a similar situation and found a solution? Please let me know your thoughts!
Thanks,
Meenakshi
We have Einstein opportunity score enabled in our org (which helps with scoring opportunities) . I am looking to update a custom field with the value from Opportunity.IqScore field when IqScore is updated.
I tried to handle this in before update trigger but IqScore field's value doesn't get pulled in trigger.new. If I query the field, I am able to retrieve its value but this doesnt work because when IqScore gets updated, the trigger doesnt get kicked off. I noticed that the lastmodified date doesnt change on the opportunity though the IqScore gets updated after a couple of hours from when the opportunity gets updated.
Another option is to do a batch but this will end up in querying all opportunities with an iqscore without a criteria check on lastmodified within x hrs because the lastmodified date doesnt get updated when Iqscore is updated.
Has anyone encountered a similar situation and found a solution? Please let me know your thoughts!
Thanks,
Meenakshi
Eddie AdamsBumping this. I, too, would like to know if there's a plan to have the SystemModStamp update when the IqScore changes.
Meenakshi PisupatiHi Eddie! From my experience, we can't update sysModstamp in this case but there is a workaround - there is an 'Opportunity score' object on which we can build a flow (previously I did a process builder) -> when record is created/edited -> if OpportunityScore.Score > 0 (i.e a score is added on an opportunity) -> do the processing you want (like update field on related opportunity that updates sysmodstamp). Hope this is helpful.
Eddie AdamsThank you for that feedback, Meenakshi! I don't see 'Opportunity score' in our Object Manager. Do you know if it's only available via Salesforce's analytics offering or something else (beyond the standard object offering)?
Meenakshi PisupatiIt is a backend object that isn't visible on the object manager, but if you go to build a process builder, it will be available in the objects list of the process builder. I haven't checked if that can be accessed in a flow or in the code but you will find it for sure on a process builder.
Meenakshi PisupatiLooks like this. Salesforce support team pointed me to this object, so in case you don't find this object, they might be able to help.
