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Rachel Palmer 7Rachel Palmer 7 

How to run a Flow in a Customer Community?

I have a customer community in which users can self-register. This community is not available to the public. Users will typically only log into this community one or two times to complete a screen flow.

My screen flow is embedded in a Flow component on one of the community pages. This flow runs perfectly with the system administrator profile. However, when I register for the community (and am assigned the community login license), I am not able to run the flow. I don't receive an error, but the loading spinner stays on the screen indefinitely.

Flow Stuck Loading

The Customer Community Login profile I'm utilizing for this community has access to the custom object in the flow and read/edit access to all fields. The profile also has the "run flows" permission.

Has anyone experienced this before? If so, how were you able to solve the issue?

​​​​​​​Thank you!
ShirishaShirisha (Salesforce Developers) 
Hi Rachel,


Have you tried by publishing the community to see,if it is working for the community user.If yes,I would suggest you to re-publish the community and try again as suggested here.

Please mark it as best answer if it helps you to fix the issue.

Thank you!

Shirisha Pathuri
James GoslingJames Gosling
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Sergio Leandro Lima AzevedoSergio Leandro Lima Azevedo
Unlike External Apps, I don't think Customer Community users can run flows.