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Test Dev 81 Community User Questions
Hi Everyone,
I have set up a community site and I have some questions
1. Is there any way to enable CC users for the Customer Plus profile(custom) (maybe a button)?
2.creating a User with a Customer Community license is not possible? when I click on enable CUstomer user it is not showing Customer Community license
3. When I log in as a customer user into the community and go to the case detail page it is not showing Post layout and not able to post ut i am able to comment on the existing post and when I go to the builder and preview the case detail I am able to Post on case why these happening?
can community user Post on the case?
Thank you
Rahul
I have set up a community site and I have some questions
1. Is there any way to enable CC users for the Customer Plus profile(custom) (maybe a button)?
2.creating a User with a Customer Community license is not possible? when I click on enable CUstomer user it is not showing Customer Community license
3. When I log in as a customer user into the community and go to the case detail page it is not showing Post layout and not able to post ut i am able to comment on the existing post and when I go to the builder and preview the case detail I am able to Post on case why these happening?
can community user Post on the case?
Thank you
Rahul
Greetings!
Yes,you can create the customer community users based on the Account and Contact records as showed in the below blog:
https://salesforce-ignacio-sarmiento.com/2018/09/17/create-and-manage-community-users/
The above blog help you in understanding the information based on the three types of users:
Customer Community User
Partner Community User
Unauthenticated Users
Please mark it as best answer if it helps you to fix the issue.
Thank you!
Regards,
Shirisha Pathuri