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veda shri
Need to translate user entered chat text while displaying to agent and visa versa
Hi,
I have one requirement to translate customer entered text from another language to English while displaying it to agents. And visa versa like agent can enter in English and customer should see it in another language in chat.
I have one requirement to translate customer entered text from another language to English while displaying it to agents. And visa versa like agent can enter in English and customer should see it in another language in chat.
Hi Veda,
I don't think this feature is currently unavailable. Kindly review below Idea link and vote for this feature.
https://trailblazer.salesforce.com/ideaView?id=08730000000krmQAAQ
Thanks,