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Ryan Mastbergen 4Ryan Mastbergen 4 

Can you use Einstein Bots within your own org for internal SF users?

I was wondering if you can enable Einstein Bots for internal Salesforce users? For example, it would be awesome to embed a chat button within our reps page layouts so they can ask their common questions, and the bot would return the answer (obviously we would load the answers/questions into the bot).  

Thanks.
 
Best Answer chosen by Ryan Mastbergen 4
VinayVinay (Salesforce Developers) 
Hi Ryan,

I believe this can be done.  Check below references.

https://chatbotslife.com/einstein-bots-for-employees-the-easy-way-4ccf80e4ae16
https://salesforce.stackexchange.com/questions/260635/is-it-possible-to-enable-chatbot-liveagent-for-internal-users

Thanks,