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Angelo Tito How to add user to Call Center in Salesforce?
We have come across a road block, our requirement is to add partner users to Call Center but their not available as user to be selected.
We have raised a case to Salesforce support and they confirmed that this is a limitation
https://trailblazer.salesforce.com/ideaView?id=0873A000000cOtSQAU
https://trailblazer.salesforce.com/ideaView?id=08730000000ZE2DAAW
Is there a way around this using custom lighting component, visual force or apex? Any suggestion will greatly appreciated. The CTI that we are using is Knowlarity.
We have raised a case to Salesforce support and they confirmed that this is a limitation
https://trailblazer.salesforce.com/ideaView?id=0873A000000cOtSQAU
https://trailblazer.salesforce.com/ideaView?id=08730000000ZE2DAAW
Is there a way around this using custom lighting component, visual force or apex? Any suggestion will greatly appreciated. The CTI that we are using is Knowlarity.
Setting up Call Center for the Partner users is currently not possible and I'm afraid if there is a workaround to overcome this than changing the user license. I have upvoted the Ideas for this needed functionality.
If this information helps, please mark the answer as best. Thank you