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Matt Weisberg 3 Score Formula with Diminishing Return for one of the variables
How to have diminishing weight for a variable of a health score. The Score itself should be between 1-100%.
It is a health score so the three variables are Average NPS Score, Average CSAT, and Average Product Activity.
Product activity: (Log-ins in last 30 days/number of users)/10 It is expected that the highest average expectation (100% score) would be at 10 log-ins/user in 30 days.
But with this math, if the logins are 100,000 logins/10 users = 10,000/10=1000%
If it is 1000% then this variable becomes highly overweight, for the derivative formula (health score), meaning:
1. It would make the health score more than 100%
2. If I cap my health score at 100%, it would still not really work because the average CSAT and NPS might be extremely low, say 10% each... This is a very unhealthy account, even if they have a 1000% activity score.
How would I make this activity variable dynamically weighted for the derivative formula?
It is a health score so the three variables are Average NPS Score, Average CSAT, and Average Product Activity.
Product activity: (Log-ins in last 30 days/number of users)/10 It is expected that the highest average expectation (100% score) would be at 10 log-ins/user in 30 days.
But with this math, if the logins are 100,000 logins/10 users = 10,000/10=1000%
If it is 1000% then this variable becomes highly overweight, for the derivative formula (health score), meaning:
1. It would make the health score more than 100%
2. If I cap my health score at 100%, it would still not really work because the average CSAT and NPS might be extremely low, say 10% each... This is a very unhealthy account, even if they have a 1000% activity score.
How would I make this activity variable dynamically weighted for the derivative formula?
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