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Aparna Atmakuri 10Aparna Atmakuri 10 

Configuration for Email to case with outlook

Hi All,

I need to configure Email to Case with outlook mail. Please help me with configuration.

Thanks In Advance
SwethaSwetha (Salesforce Developers) 
HI Aparna,
The process of Creating a Case directly from Microsoft Outlook is documented on https://help.salesforce.com/articleView?id=000324385&type=1&mode=1

>The Create Case feature in Salesforce for Outlook allows users to create cases in Salesforce from emails in Microsoft Outlook
>As an administrator, you can create Email-to-Case destinations that appear in the drop-down list button Create Cases in Outlook. For each destination, you choose the assignee, which can be either individual users or queues.
>You can add up to 10 destinations for each Outlook configuration.
>When users create cases, they can add up to 10 emails simultaneously for each destination.

Related:https://salesforce.stackexchange.com/questions/31049/add-email-to-case-record-via-email-to-salesforce-from-outlook

If this information helps, please mark the answer as best. Thank you
Peter GroftPeter Groft
Before Salesforce for Outlook users can create cases from Outlook emails, you’ll need to perform the following procedures.

1. If you haven’t already enabled the On-Demand Service for Email-to-Case.
2. If you haven’t already defined Email-to-Case destinations.
3. Enable Create Case in your configurations in Outlook to include the drop-down list button Create Cases in Outlook.

Regards,
Peter