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cejhoney (Claire Jones) What do these error codes mean? 273960798-40599 (998046173) or 1383988864-3995 (-1576781377)
In the past couple of days I have created 3 cloned dev sandboxes with 2 different source dev sandboxes, and all have a serious error with any Process Builder or Flow.
None of the PBs/Flows are running - doing anything which triggers automation gets an error message and fails.
Clicking on a PB or Flow in setup displays a message like this:
I wondered if I had fallen foul of the fact the source sandbox got upgraded to Summer'21 over the weekend but this help article (https://help.salesforce.com/articleView?id=000357271&type=1&mode=1) says that cloned sandboxes get the same release version as the sandbox being cloned.
Can someone tell me what the error codes mean?
Examples:
273960798-40599 (998046173)
1383988864-3995 (-1576781377)
Has anyone else experienced this problem? How did you resolve?
None of the PBs/Flows are running - doing anything which triggers automation gets an error message and fails.
Clicking on a PB or Flow in setup displays a message like this:
I wondered if I had fallen foul of the fact the source sandbox got upgraded to Summer'21 over the weekend but this help article (https://help.salesforce.com/articleView?id=000357271&type=1&mode=1) says that cloned sandboxes get the same release version as the sandbox being cloned.
Can someone tell me what the error codes mean?
Examples:
273960798-40599 (998046173)
1383988864-3995 (-1576781377)
Has anyone else experienced this problem? How did you resolve?
Based on the GACK ID, I checked our internal server logs and see below as the reason
273960798-40599 (998046173) : Exception occurred in direct soap call
1383988864-3995 (-1576781377) : Sandbox: Metadata gack at
interaction.definition.mdapi.Flow.hook_readFromEntityObject .
java.lang.NullPointerException
More information on what is a GACKID :https://developer.salesforce.com/blogs/engineering/2015/02/gack.html
Please consider logging a case with salesforce support or share the case number here for further investigation on this issue.
Regards,
Swetha Maddali
Salesforce.com support