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DayeneDayene 

Send notification to members of the queue when I create a new case

Hello, 

I have a flow that creates two cases for X queue. I'd like when these cases were created all the members in the queue received an e-mail notifying about them automatically. 

Does anyone know how to do this without creating a workflow rule or email alerts?

Thanks.

ANUTEJANUTEJ (Salesforce Developers) 
Hi Dayene,

>> https://trailblazers.salesforce.com/answers?id=9063A000000iVDCQA2

The above link has a similar implementation that you can try checking out once.

Let me know if it helps you and close your query by marking it as solved so that it can help others in the future.  

Thanks.
Suraj Tripathi 47Suraj Tripathi 47
Hi Dayene,
Greetings!

To turn off or on the email notification for queue members. Follow these steps-

In Lightning, 
1. Setup -> Users -> Queues
2. Select the Queue Name.

In Classic, 
1. Setup -> Manage Users -> Queues
2. Select the Queue Name.

Thank you!
Regards,
Suraj Tripathi
DayeneDayene

Hi, thanks guys...

I created a Case Assignment rule and that'd work fine. The problem is that my cases are being created via flow. So the assignment does not work. :/

Should I use GEARS CRM? Create another flow to do the assignment?
Suraj Tripathi 47Suraj Tripathi 47
Yes, Create another flow to do assignment.