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Rahul.MishraRahul.Mishra 

Case Milestone is not accessible in communities !

Hi Guys,

I have created a site /community, there I am using standard pulisher and feed component, there I see case milestone in feed, on click of that I navigate to Case Milestone detail page, details not visible , says acess issue, infact I tried with admin user also, same case with admin too, admin can acess case milestone in salesforce.

User-added image

On click of that link-


User-added imagePlease let me know,if anyone knows.

Thanks,
Rahul

 
SwethaSwetha (Salesforce Developers) 
HI Rahul,
What does it show in the debug logs?

Based on https://help.salesforce.com/articleView?id=sf.entitlements_best_practices.htm&type=5
 
  • You can’t add milestones to support records without using entitlement processes. Entitlement processes apply milestones to support records.
  • Entitlements are only supported in experiences built using Salesforce Tabs + Visualforce, and can’t be added to Lightning Experience.
Incase you are using Lightning templates for your community, this seems expected behavior.

If this information helps, please mark the answer as best. Thank you