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Shari Levandowski SSO Error
I have connected our SSO (OKTA) to salesforce. When logging in to salesforce we receive this error.
Single Sign-on Error
We cannot log you in because of an issue with single sign-on. Contact your salesforce admin for help.
I have verified all settings in setup/settings/identity/ Single Sign-on Settings.
I need to know what I have missed or if there is a deeper issue.
Thank you,
Single Sign-on Error
We cannot log you in because of an issue with single sign-on. Contact your salesforce admin for help.
I have verified all settings in setup/settings/identity/ Single Sign-on Settings.
I need to know what I have missed or if there is a deeper issue.
Thank you,
Open you Single Sign-On settings and Then Click on SAML Assertion Validator which give you all details for the latest loging which you have tried.
If it helps,Please mark it as best so that it can help others in future.
Thanks!
The results of the validator are;
Unexpected Exceptions
Unable to parse the response
Premature end of file.
1. Validating the Status
Unknown
2. Looking for an Authentication Statement
Unknown
3. Looking for a Conditions statement
Unknown
4. Checking that the timestamps in the assertion are valid
Unknown
5. Checking that the Attribute namespace matches, if provided
Unknown
6. Miscellaneous format confirmations
Unknown
7. Confirming Issuer matches
Unknown
8. Confirming a Subject Confirmation was provided and contains valid timestamps
Unknown
9. Checking that the Audience matches
Unknown
10. Checking the Recipient
Unknown
11. Validating the Signature
Unknown
12. Checking that the Site URL Attribute contains a valid site url, if provided
Unknown
13. Looking for portal and Organization ID, if provided
Unknown
14. Checking if session security level is valid, if provided
Unknown
It seems very genric error, may be issue with SAML Response .
I would suggest cross check you SSO settings.
https://saml-doc.okta.com/SAML_Docs/How-to-Configure-SAML-2.0-in-Salesforce.html
Thanks!
Abhinav,
I have verified these settings to the best of my ability. Are there other logs or records I can check to find more detail?
Is there any further information you can share on this issue? Is there another test I can run or log I can referance?
Abhinav, is there any new informaiton on this issue?
I would request you to please raise a case with Salesforce support so that your issue can be routed to specific team and as this would require additional details(like Org details etc),so I request you to provide all details while raising the case.
Thanks!