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Arthur AlmeidaArthur Almeida 

How to count how many users are waiting for service in a specific queue?

How to count how many users are waiting for service in a specific queue?
JeanGrey52JeanGrey52
If you mean case users, you can create a query or report to count how many cases are owned by the queue that are still open. Refer here (https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A8OirSAF). If you need to count the unique records, create a power of one field on the target object, as described here (https://trailhead.salesforce.com/trailblazer-community/feed/0D54S00000A7RsPSAV).