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saam Gutta
live chat agent pre chat window customization
Hello All,
My requirement is not to show any fields on pre chat window except category drop down to select the reason for appropriate routing.
my question here is, i see that the first name and last name are mandotory fields on the standard pre chat window and how i can i hide it.
I tried buidling custom aura cmp but the fields listed on cmp need to match with fields selected in setup with which Name is again mandotory.
Please help
My requirement is not to show any fields on pre chat window except category drop down to select the reason for appropriate routing.
my question here is, i see that the first name and last name are mandotory fields on the standard pre chat window and how i can i hide it.
I tried buidling custom aura cmp but the fields listed on cmp need to match with fields selected in setup with which Name is again mandotory.
Please help
McDVOICE (https://www.mcdvoice.app/)