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Kamran HanifKamran Hanif 

Avoid tab opening in Agent console.

We have setup agent console where if an agent recieves a live chat request it gets a transcript record, contact tab and case tab opening. Can we avoid one of these to open when the chat is initiated?

Live Chat is setup using Salesforce Channel Menu and Embedded Services using Chat Buttons.
PriyaPriya (Salesforce Developers) 

Hi Kamran,
 

Check below example that matches your requirement :- 

 

https://salesforce.stackexchange.com/questions/140916/how-do-i-prevent-live-agent-from-automatically-opening-subtabs-in-service-consol
 

Please mark it as the Best Answer so that it can help others in the future.

Regards,

Priya Ranjan