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Restrict Agents from sending messages from their own email address
Can we restrict an Support Agent from sending Email messages from the Salesforce FROM with his/her Nominal Address?
Support Agents are supposed to send Emails only FROM the predefined Organization-Wide Email Addresses or Email-to-Case addresses (but NOT from their nominal addresses).
In other words:
We want to avoid Agents from sending messages from addresses like john.smith@cognizant.com;
We want all Agents to send messages from predefined addresses such as contact@corporateDomain.com;
I do not think that is possible with point-and-click configuration in Salesforce (I am not finding anything usefule in the documentation).
I can think of a "Before Apex Trigger" to display a message but... it would not look good (the john.smith@cognizant.com address would still appear on the FROM drop-down list of addresses, even if we can stop the Agent from sending it with that "Before Apex Trigger).
Any idea of how I could restrict an Agent user from using his/her own address to send an outbound email mssge from objects like Leads, Contacts, Cases, etc. ?
Support Agents are supposed to send Emails only FROM the predefined Organization-Wide Email Addresses or Email-to-Case addresses (but NOT from their nominal addresses).
In other words:
We want to avoid Agents from sending messages from addresses like john.smith@cognizant.com;
We want all Agents to send messages from predefined addresses such as contact@corporateDomain.com;
I do not think that is possible with point-and-click configuration in Salesforce (I am not finding anything usefule in the documentation).
I can think of a "Before Apex Trigger" to display a message but... it would not look good (the john.smith@cognizant.com address would still appear on the FROM drop-down list of addresses, even if we can stop the Agent from sending it with that "Before Apex Trigger).
Any idea of how I could restrict an Agent user from using his/her own address to send an outbound email mssge from objects like Leads, Contacts, Cases, etc. ?
Please follow below code:-
if you need any assistanse, Please let me know!!
Kindly mark my solution as the best answer if it helps you.
Thanks
Mukesh