function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Gary Payne 28Gary Payne 28 

How to use Trailhead Badges as a prerequisite to running a Queue-Based Case Routing Configuration?

We want our Contact Center Agents to be required to obtain specific Trailhead Badges in order to have Cases assigned per Skills-Based Case Routing.  Is this possible?  How do we connect the Trailhead Badges to the Skills-Based Case Routing Configuration?  I'm thinking this will require a Case Validation Rule where the Contact Center Agent user must have a  specific Trailhead Badge before they can be assigned to a specific Skills-Based Case Queue.  Any recommendations are appreciated. Note that I'm an Administrator, not a developer.
VinayVinay (Salesforce Developers) 
Please note that Questions about how to pass Trailhead challenges are not on topic, because these challenges are intended to be independent demonstrations of your abilities.

Trailhead Help ( provide assistance for situations where Trailhead does not appear to be functioning correctly. You can reach out to them if this is the case.

Please close the thread by selected as Best Answer so that we can keep our community clean