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Louis-Marie
Random errors on livechat agent load
Hello everyone,
We are currently deploying the salesforce livechat agent on some pages of our website. But I have some difficulties to make it work properly, as it randomly doesn't show up on loaded page.
- I am connected at the Omni channel on our Lightning Experience platform while performing the tests
- Our website is on Jahia
- We load the livechat agent through TagCommander for it to load when the visitor accepts the associated cookies
First things first, here is the code we implemented on TagCommander :
Looking in the network, I've got the esw.min.js loaded, with liveagence.esw.min and others JS from salesforce.
Is there something I am missing ? It seems to come from loading order, but I can't find where and how to solve this.
Any help would be appreciated on this !
We are currently deploying the salesforce livechat agent on some pages of our website. But I have some difficulties to make it work properly, as it randomly doesn't show up on loaded page.
- I am connected at the Omni channel on our Lightning Experience platform while performing the tests
- Our website is on Jahia
- We load the livechat agent through TagCommander for it to load when the visitor accepts the associated cookies
First things first, here is the code we implemented on TagCommander :
<script src="https://ourcompagnyprivateurl.my.salesforce.com/embeddedservice/5.0/esw.min.js" type="text/javascript"></script> <script type="text/javascript"> function loadScript(url, callback) { // Adding the script tag to the head as suggested before var head = document.head; var script = document.createElement('script'); script.type = 'text/javascript'; script.src = url; // Then bind the event to the callback function. // There are several events for cross browser compatibility. script.onreadystatechange = callback; script.onload = callback; // Fire the loading head.appendChild(script); } var livechat = function() { // GDPR Link console.log('function livechat'); var rgpdDiv = document.createElement("div"); var rgpdLink = document.createElement("a"); var rgpdSpan = document.createElement("span"); rgpdLink.setAttribute('href', 'https://compagny-specific-url.html'); rgpdLink.setAttribute('target', '_blank'); rgpdLink.innerHTML = 'Cliquez ici'; rgpdSpan.innerHTML = '  pour en savoir plus sur la protection de vos données personnelles'; rgpdDiv.appendChild(rgpdLink); rgpdDiv.appendChild(rgpdSpan); rgpdDiv.setAttribute('style', 'margin-bottom: 15px;margin-left: 15px; margin-right: 15px'); var rgpdDisp = new Boolean(true); embedded_svc.addEventHandler("onAgentMessage", function(data) { console.log('function onAgentMessage'); if (document.getElementsByClassName("chatSessionStartTime").length !== 0 && rgpdDisp) { document.getElementsByClassName("chatSessionStartTime")[0].appendChild(rgpdDiv); rgpdDisp = false; } }); setTimeout(function () { console.log('function setTimeout'); if (/Android|iPhone|iPod|IEMobile|Opera Mini/i.test(navigator.userAgent)) { if (document.getElementsByClassName("helpButtonEnabled").length !== 0 ) { document.getElementsByClassName("helpButtonEnabled")[0].style.setProperty( 'display', 'block', 'important' ); } else { console.log('mobile: no helpButtonEnabled found'); } } else { if (document.getElementsByClassName("helpButtonEnabled").length !== 0 ) { document.getElementsByClassName("helpButtonEnabled")[0].click(); } else { console.log('desktop: no helpButtonEnabled found'); } } }, 2000); var initESW = function(gslbBaseURL) { console.log('initESW'); embedded_svc.settings.displayHelpButton = true; // Or false embedded_svc.settings.language = ''; // For example, enter 'en' or 'en-US' embedded_svc.settings.defaultMinimizedText = 'Chatter avec nous'; //(Defaults to Chat with an Expert) embedded_svc.settings.disabledMinimizedText = 'Aucun conseiller disponible'; //(Defaults to Agent Offline) embedded_svc.settings.loadingText = 'Chargement en cours'; //(Defaults to Loading) embedded_svc.settings.enabledFeatures = ['LiveAgent']; embedded_svc.settings.entryFeature = 'LiveAgent'; embedded_svc.settings.avatarImgURL = "https://personalized-url/xpLiveAgentResilAvatar"; embedded_svc.settings.chatbotAvatarImgURL = "https://personalized-url/xpLiveAgentResilBotAvatar"; embedded_svc.init( 'https://personalized-url.my.salesforce.com', 'https://personalized-url.force.com/liveAgentChatResil', gslbBaseURL, '00D7Z0000004qe4', 'xpLAREmbeddedService', { baseLiveAgentContentURL: 'https://c.la3-c1cs-cdg.salesforceliveagent.com/content', deploymentId: 'XXXXXXXX', buttonId: '5737Z000000Gmas', baseLiveAgentURL: 'https://d.la3-c1cs-cdg.salesforceliveagent.com/chat', eswLiveAgentDevName: 'XXXXXXX', isOfflineSupportEnabled: false } ); }; if (!window.embedded_svc) { console.log('create script'); var s = document.createElement('script'); s.setAttribute('src', baseSFUrl + '/embeddedservice/5.0/esw.min.js'); s.onload = function() { initESW(null); }; document.body.appendChild(s); } else { console.log('call initESW'); initESW('https://service.force.com'); } }; // Simplified for example, we test here the baseSFUrl according to the environment var baseSFUrl = 'https://our-company-url.salesforce.com'; loadScript(baseSFUrl + '/embeddedservice/5.0/esw.min.js', livechat); /** * Utility function to add CSS in multiple passes. * @param {string} styleString */ function addStyle(styleString) { var style = document.createElement('style'); style.textContent = styleString; document.body.appendChild(style); } addStyle("\ // ... inline css "); </script>Now, here are the problems : we come through 3 different cases :
- It works
- I've got the console log error "desktop: no helpButtonEnabled found" from the setTimeout function, and no chat appears
- I've got in the console the error "ReferenceError: embedded_svc is not defined", and no chat appears
Looking in the network, I've got the esw.min.js loaded, with liveagence.esw.min and others JS from salesforce.
Is there something I am missing ? It seems to come from loading order, but I can't find where and how to solve this.
Any help would be appreciated on this !
Do you observe this behaviour in specific browsers or across all?Thanks
Sorry, I forgot this information !
I experienced this behaviour on Chrome and Edge
Regards
Hi @louis-Marie,
I have built livechat using aura component. The chat is working fine in firefox but not in edge and chrome. Can you let me knwo if your issue was fixed? if yes, how did you fix the issue?