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Jessica Kwok 15Jessica Kwok 15 

404 error when accessing production community

We recently pushed a brand new community from sandbox to production. The community worked fine in the sandbox, but when trying to test it in production:
  • we're able to access the Builder fine
  • when trying to access the login page, Workspace, or Administration, we simply get the following error: "Not Found (404)"
There is an existing community in production, but we haven't touched it at all. Salesforce Support claims it's an issue with the custom URL, but as far as we know, we're not using a custom URL. The URLs of the communities are:
  • https://[orgname].force.com/applicantportal - this is the new community that is not working
  • https://[orgname].force.com - this is the existing community
This is blocking a pending go-live - has anyone faced a similar issue and was able to resolve it? 
SwethaSwetha (Salesforce Developers) 
HI Jessica,
I know this is an old thread. Have you been able to identify the cause? If not,can you setup fiddler logs to see if there is more info on the error.Thanks
Linked2MarkLinked2Mark
I am seeing the same error and have seen a number of posts describing the error. Havent seen a resolution. Were you abe to get this handled?