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Baz DensonBaz Denson 

Email2Case custom matching rules

We currently have an Email 2 Case implementation but as muliple contacts can have the same email address, Slesforce is not matching the incoming email 2 case with a contact and account.


Is there a way we can create a custom set of matching rules, either declarativly or by custom code?

I have looked at Email services and wondered if this could work?


Can anyone describe how this would work?