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Michelle Chau NguyenMichelle Chau Nguyen 

Can I recover a previous sandbox once it is refreshed?

Can I recover a sandbox once it is refreshed? Our partial sandbox was accidentally refreshed 15 days ago, and we lost some valued work from our sandbox. It was refreshed and was moved to a different instance eg. CS94 to CS77 after it was refreshed. Is there any possibility to recover the sandbox data from before it was refreshed? Is this a service Salesforce will perform?
Murali MattaMurali Matta
Hi Michelle,

Hope this links can help you. (

Let me know if you have any confusion.

Kindly mark this as solved if the reply was helpful.

Raj VakatiRaj Vakati
Salesforce can roll back an activated sandbox refresh if you meet the following criteria:
  1. There is a clear business case as to why this needs to happen
  2. You are within 72 hours of the new sandbox activation
  3. You log a Case with support outlining your Prod and Sandbox org Ids
  4. You have a better chance at getting this done in the necessary time frame if you have premier support, but the whole process took only a few hours

Refer this link
Michelle Chau NguyenMichelle Chau Nguyen
Salesforce confirmed they can recover a refreshed Sandbox within the first 24-48 hours of Activation. After this timeframe, their automated systems will permanently delete the Sandbox.