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SrinivasaRao Latchu
queue is not visible in lookup in Case Assignment Rules > Select the user or queue to assign the case to
I am new to Service cloud and trying to work out few examples. I created a queue with just filling the mandatory fields. I stated creating the case assginment rules with criteria and trying to find the queue which I created when selecting the dropdown "Queue". why? where am I going wrong?
For custom objects, you would need to write workflows or processes to replicate assignments.
All Answers
For custom objects, you would need to write workflows or processes to replicate assignments.