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Staci can you reply to an email from a case and have it save into case as a case comment
Wondering if I get an email with the most recent case comment and I reply back, is there a way to have it save as a case comment in the case it came from? We do not use email-to-case as we don't want cases created from emails. Just want the emails someone replies to to save as a case comment on the case they came from.
You can do this through email services, which requires quite lot of coding.
Thank You,
Rajesh Adiga P.