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akanksha pandharkame 3akanksha pandharkame 3 

Outlook Integration with salesforce - Log Email on send

Hi all,

I am integrating Outlook with Salesforce where in I am facing an issue when I am composing an email with attachment in it, I select the tab of Log Email on send but it doesn't display the attachment of the mail in salesforce.

 I am attaching an image which decpicts the exact sitauion I am facing.

Kindly reply if anyone has worked on the same.

Thank you in advance!
User-added image  

Abhishek Raj 23Abhishek Raj 23

If you are still looking for solution to this issue, please go through the following steps

1. In Classic go to My email to Salesforce.
2. Enter your email in My Acceptable Email Addresses
3. Check the checkbox which says Always save email attachments

User-added image

Hope this helps you.
Harold CarlsonHarold Carlson
I don't know why but the above solution does seem to work when the user gets the message "ask your admin for permission to log email" where the Log Email on Send option is.