+ Start a Discussion
Deanna Aaron 11Deanna Aaron 11 

Mass "Change Status" Button Not Working on Cases

Another Admin in our Org created a button called "Change Status" for Cases. The idea is that users check boxes next to the cases that have been taken care of. Then, they click "Change Status" > Update Status to "Closed".
The problem: It's not actually closing the cases. I've attached some images of the setup. Not sure what's missing? Thank you for your help!


User-added image

#2.User-added image

#3.User-added image
NagendraNagendra (Salesforce Developers) 
Hi Deanna,

Sorry for this issue you are facing.

May I suggest you please let us know if you are getting any Error while changing the Status? I mean Have you checked the debug log and see if there is any trigger, validation rule which is causing the problem and not letting the status change.