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Jose Nogueira RodriguesJose Nogueira Rodrigues 

Snap Ins connection to agent taking too long

Since the 17th of April the connection established between Client and Agent in Snap Ins is taking quite a long time in comparison to how fast it was responding previously. The connection is still established and the agent does get the Client request for a chat almost immediately but once the agent accepts the request, it takes up to 4 minutes to actually establish the connection and for the Client to view the Chat screen. Is this a known issue? Has anyone faced a similar issue before? And if so what was the cause of it and what was the solition? Thank you
Khan AnasKhan Anas (Salesforce Developers) 
Hi Jose,

Greetings to you!

I tried to research your problem and found that this is a known issue.

https://success.salesforce.com/issues_view?id=a1p3A0000018BYPQA2&title=snap-in-errors-and-or-performance-issues-occurring-around-major-releases

I hope it helps you.

Kindly let me know if it helps you and close your query by marking it as solved so that it can help others in the future. It will help to keep this community clean.

Thanks and Regards,
Khan Anas
Jose Nogueira RodriguesJose Nogueira Rodrigues
Hi Khan Greetings back! Thank you so much for this information it was really helpful. Best, Jose Rodrigues Digital Operations Assistant — Mulberry 30 Kensington Church Street London, W8 4HA — E joserodrigues@mulberry.com Mulberry Company (Design) Limited (Co. No. 1954945). Reg. office: The Rookery, Chilcompton, Bath, Somerset, BA3 4EH. Registered in England and Wales