You need to sign in to do that
Don't have an account?
Eclipse Developer
can these automation done with workflow?
1.If a ticket has been in the 'waiting on client' status for 24 business hours, then mark the ticket as 'closed' & send the client an automated message stating that we are closing the ticket
2.If a ticket has been in the 'closed' status for less than 10 business days and the client responds to the ticket, then mark the ticket as 'open' in the rep's queue
3.If a ticket has been in the 'closed' status for more than 10 business days and the client responds to the ticket, then create a new ticket
2.If a ticket has been in the 'closed' status for less than 10 business days and the client responds to the ticket, then mark the ticket as 'open' in the rep's queue
3.If a ticket has been in the 'closed' status for more than 10 business days and the client responds to the ticket, then create a new ticket
Refer this link for time based workflow
https://help.salesforce.com/articleView?id=workflow_time_dependent.htm&type=5
https://help.salesforce.com/articleView?id=workflow_time_action_considerations.htm&type=5
https://help.salesforce.com/articleView?id=workflow_time_dependent.htm&type=5
https://www.veonconsulting.com/time-based-workflow-salesforce/
https://www.shellblack.com/administration/time-dependent/
https://medium.com/@wangyidan621/salesforce-time-based-workflow-caveats-dd7ea174ab16
Refer this link for process builder time-based action
https://automationchampion.com/tag/time-based-action-in-process-builder/
https://automationchampion.com/2015/02/16/getting-started-with-process-builder-part-2-time-dependent-actions/
https://automationchampion.com/tag/time-dependent-action-in-process-builder/
https://www.smartsheet.com/everything-you-need-know-about-salesforce-workflow-rules-and-process-builder
https://cloudcoach.com/automate-project-processes-with-salesforce-process-builder/