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Eclipse DeveloperEclipse Developer 

how to create a new case automatically when client respond after 10 days of case closed through process builder?

If a case has been in the 'closed' status for more than 10 business days and the client responds to the ticket, then create a new case?

 

Please help

Best Answer chosen by Eclipse Developer
Raj VakatiRaj Vakati
Refer this link  .. you need to use the process builder Scheduled Actions 


https://automationchampion.com/tag/time-based-action-in-process-builder/
https://automationchampion.com/2015/02/16/getting-started-with-process-builder-part-2-time-dependent-actions/
https://automationchampion.com/tag/time-dependent-action-in-process-builder/
https://www.smartsheet.com/everything-you-need-know-about-salesforce-workflow-rules-and-process-builder
https://www.oreilly.com/library/view/learning-salesforce-visual/9781787284999/201853f6-eedf-472a-af55-48b5b84279b6.xhtml
https://www.oreilly.com/library/view/learning-salesforce-visual/9781787284999/201853f6-eedf-472a-af55-48b5b84279b6.xhtml
https://www.simplysfdc.com/2017/12/salesforce-schedule-action-in-process.html