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Giancarlo Amati BusinessHoursUtilities.BusinessHoursHelper bhHelper returned null
Dear Team,
we've found the following code of a Case Trigger which emits an error message related to the case owner time zone. I checked the users' time zone both in the SFDC Admin --> Users and also in every single profile in the "My Settings" section. They all have a timezone assigned but for some reason, I believe the bcHelper variable is always NULL and so it triggers the error message.
Where else should I be looking at?
Thank you.
GC
Cannot match case owner's time-zone to a business hour/holiday record; please update case owner's time-zone in the user profile
BusinessHoursUtilities.BusinessHoursHelper bhHelper =
mapBusinessHoursHelpersByUserId.get(c.OwnerId);
if (bhHelper == null) {
c.addError('Cannot match case owner\'s time-zone to
a business hour/holiday record; please update case owner\'s time-zone in
the user profile.');
}
this is what a grabbed from the long:
1. for a user with time zone set in IST (India) I get:
16:42:47.789 (922396936)|VARIABLE_SCOPE_BEGIN|[106]|caseContact|Contact|true|false 16:42:47.789 (922427433)|VARIABLE_ASSIGNMENT|[106]|caseContact|{"Id":"0031400002IbivGAAR","Email":"gamati@brightcove.co (1 more) ..."}|0x764b5990 16:42:47.789 (922434329)|STATEMENT_EXECUTE|[110] 16:42:47.789 (922449350)|STATEMENT_EXECUTE|[113] 16:42:47.789 (922485801)|VARIABLE_SCOPE_BEGIN|[113]|bhHelper|BusinessHoursUtilities.BusinessHoursHelper|true|false 16:42:47.789 (922496525)|VARIABLE_ASSIGNMENT|[113]|bhHelper|null|For a case owner based in GMT or EST I get the following:
17:00:30.704 (3007120748)|VARIABLE_SCOPE_BEGIN|[106]|caseContact|Contact|true|false 17:00:30.704 (3007157795)|VARIABLE_ASSIGNMENT|[106]|caseContact|{"Id":"0031400002IbivGAAR","Email":"gamati@brightcove.co (1 more) ..."}|0x60e8988f 17:00:30.704 (3007168569)|STATEMENT_EXECUTE|[110] 17:00:30.704 (3007171012)|STATEMENT_EXECUTE|[113] 17:00:30.704 (3007199332)|VARIABLE_SCOPE_BEGIN|[113]|bhHelper|BusinessHoursUtilities.BusinessHoursHelper|true|false 17:00:30.704 (3007244673)|VARIABLE_ASSIGNMENT|[113]|bhHelper|{"bh":"0x6cb38a5e"}|0x1d5356a5I don't think it's a matter of coding but why the BusinessHoursUtilities is behaving like this. It looks that to the first Case OwnerID doesn't have business hours or Time zone linked.
Thank you.
GC