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Mark Graham 3Mark Graham 3 

Help with Web to Case error message please

Any idea what this would be about?

Subject: Email-to-Case: Error(s) encountered while processing
   
The following errors were encountered while processing an incoming email:
   
    CANNOT_EXECUTE_FLOW_TRIGGER : We can't save this record because the “FAC Trigger Create DNO Case on New Standard Case 3” process failed. Give your Salesforce admin these details. This error occurred when the flow tried to create records: STRING_TOO_LONG: DNO Name: data value too large: *company name* (max length=10). You can look up ExceptionCode values in the SOAP API Developer Guide. Error ID: 62114659-2303780 (1875224020)


I looked on the case object but could not see a field called DNO Name. 

Appreciate any help. 
pankul guptapankul gupta
It is the NAME field on the Case Object and not the DNO Name. Please check for the Name field value and see if the issue still persists.
Mark Graham 3Mark Graham 3
Still not seeing it :/  nothing with a max length of 10
pankul guptapankul gupta
In the error, the value *company name* which is getting passed on the name field in case object is having length more than 10. Either the value which you are sending while creating a Web to case, should be less than 10 characters or make the Name field on the Case Object a Formula field 
LEFT(theSourceField__c, 10) so you only get the first 10 characters into the target field.

Please refer the below URL as well, since the same has been reproted by someone as well earlier:
https://success.salesforce.com/answers?id=9063A000000iXwsQAE