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Anil Kumar Tiwari 10Anil Kumar Tiwari 10 

How to maintain article version in lightning ?

Article version is being maintained in salesforce classic upto 30 but the same is not being done in lightning.  I need help , why version is not maintain in lightning.
Best Answer chosen by Anil Kumar Tiwari 10
Raj VakatiRaj Vakati
 In the Knowledge Action, please changed it from "Publish" to "Publish as New". This resolved the issue as a Knowledge Article that goes through the approval process and is approved would result in the action to publish the knowledge article as a new one rather than just publishing it.

https://success.salesforce.com/answers?id=9063A000000pajqQAA

https://help.salesforce.com/articleView?id=knowledge_article_versions.htm&type=5

https://help.salesforce.com/articleView?id=knowledge_article_versions.htm&type=5


General Usage Limitations for Lightning Knowledge
  1. Deleting archived articles is not available in Lightning Knowledge. However, you can still perform this action in Salesforce Classic when Lightning Knowledge is enabled.
  2. For articles with more than 30 versions, the versions above 30 show in Salesforce Classic, but not in Lightning Experience.
  3. You currently can’t remove a published article while editing it. Instead, the article remains published while you edit the new version as a draft. You can still perform this action in Classic when Lightning Knowledge is enabled.
  4. Some bulk actions are not available in Lightning Knowledge. Only the publish, archive, and assign bulk actions are currently supported in Lightning Experience.
  5. The option to create an article when closing a case is available only in Salesforce Classic. In Lightning Experience, you can create an article from the Knowledge component.
  6. Data categories can’t be shown in Knowledge list views in Lightning Experience or Salesforce Classic. Data categories are only used for filtering in searches and reports.
  7. You can’t add promoted search terms to articles in Lightning Knowledge.
  8. You can't see vote information in the new ratings component unless there’s a published (also known as online) version of the article. This affects article drafts and archived articles, because all online versions are removed when an article is archived.
  9. When articles are exported for translation, the files attached to them are not exported. Files are also not imported as attached Files when Articles translations are reimported after translation is complete.
  10. Before December 2017, when knowledge articles were authored with images in Lightning Experience, only the author could view the images. Other users with Read permission enabled for Knowledge articles were not able to see the images. As of December 2017, the issue was remedied. Photos uploaded from December 2017 forward are now visible to all users with Read permission enabled. Photos uploaded before December 2017 must be reuploaded.
  11. Star ratings are not supported in Lightning Knowledge. Currently, only thumbs up and thumbs down ratings are supported in Lightning Experience. Star ratings in existing Salesforce Classic orgs are automatically converted to thumbs up ratings in Lightning Experience. Ratings of 3, 4, and 5 stars become a thumbs up, and 1 or 2 star ratings become thumbs down.
  12. You can’t use inline edit on the Knowledge record home.
  13.  

 

All Answers

Raj VakatiRaj Vakati
 In the Knowledge Action, please changed it from "Publish" to "Publish as New". This resolved the issue as a Knowledge Article that goes through the approval process and is approved would result in the action to publish the knowledge article as a new one rather than just publishing it.

https://success.salesforce.com/answers?id=9063A000000pajqQAA

https://help.salesforce.com/articleView?id=knowledge_article_versions.htm&type=5

https://help.salesforce.com/articleView?id=knowledge_article_versions.htm&type=5


General Usage Limitations for Lightning Knowledge
  1. Deleting archived articles is not available in Lightning Knowledge. However, you can still perform this action in Salesforce Classic when Lightning Knowledge is enabled.
  2. For articles with more than 30 versions, the versions above 30 show in Salesforce Classic, but not in Lightning Experience.
  3. You currently can’t remove a published article while editing it. Instead, the article remains published while you edit the new version as a draft. You can still perform this action in Classic when Lightning Knowledge is enabled.
  4. Some bulk actions are not available in Lightning Knowledge. Only the publish, archive, and assign bulk actions are currently supported in Lightning Experience.
  5. The option to create an article when closing a case is available only in Salesforce Classic. In Lightning Experience, you can create an article from the Knowledge component.
  6. Data categories can’t be shown in Knowledge list views in Lightning Experience or Salesforce Classic. Data categories are only used for filtering in searches and reports.
  7. You can’t add promoted search terms to articles in Lightning Knowledge.
  8. You can't see vote information in the new ratings component unless there’s a published (also known as online) version of the article. This affects article drafts and archived articles, because all online versions are removed when an article is archived.
  9. When articles are exported for translation, the files attached to them are not exported. Files are also not imported as attached Files when Articles translations are reimported after translation is complete.
  10. Before December 2017, when knowledge articles were authored with images in Lightning Experience, only the author could view the images. Other users with Read permission enabled for Knowledge articles were not able to see the images. As of December 2017, the issue was remedied. Photos uploaded from December 2017 forward are now visible to all users with Read permission enabled. Photos uploaded before December 2017 must be reuploaded.
  11. Star ratings are not supported in Lightning Knowledge. Currently, only thumbs up and thumbs down ratings are supported in Lightning Experience. Star ratings in existing Salesforce Classic orgs are automatically converted to thumbs up ratings in Lightning Experience. Ratings of 3, 4, and 5 stars become a thumbs up, and 1 or 2 star ratings become thumbs down.
  12. You can’t use inline edit on the Knowledge record home.
  13.  

 
This was selected as the best answer
Anil Kumar Tiwari 10Anil Kumar Tiwari 10
Thanks a lot Raj Vakati . My issue got resolved by the help of your solution. 
Great !!!!!!