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Deepak Sahu 33 Send Welcome Email and reset password mail not working in new Salesforce Customer Community
I am working on customer community.i am not getting welcome and rest password e-mail for creating new community use. i tried a lot but ones clicked enable community user button and fill all the require information but after that i am not getting mail. i also add community profile in community member section and i also checked welcome email checkbox in community. i also check Test Email Deliverablity, its working fine but still i am not getting welcome and rest password for new community user. Please help me out
Thanks
Thanks
Sorry for this issue you are facing.
Check for below points.
In community administration --> Email, Checkbox "Send welcome email" must be true.
Email deliverability should be turned on to "All Email".
User's email should be a correct and valid email address. Usually, User's email is not valid in the sandbox after a refresh.
Community is activated.
Also, refer below link.
Please mark it as solved if my reply was helpful. It will make it available for others as the proper solution.
Best Regards,
Nagendra