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Julian Juez Alfaro 5
How to download or save an email
Need to be able to download customers emails (from email-to-case). We know it is not possible to download/Save Email Messages (*.eml, *.msg, ...). This is documented here:
https://success.salesforce.com/ideaView?id=08730000000Lj02AAC
I haven't found any App on the AppExchange to be able to download/save emails.
I have submitted a Case to Premier Support. Answer: "not possible, please submit a question to our Developer Forum"
https://success.salesforce.com/ideaView?id=08730000000Lj02AAC
I haven't found any App on the AppExchange to be able to download/save emails.
I have submitted a Case to Premier Support. Answer: "not possible, please submit a question to our Developer Forum"
Today - in Service Cloud - we can download attachments, but not the emails as such...I believe it would be interesting to have the option to save or download the different emails attached to a case.Outlook for instance provides a way to save an email in a .msg or .eml format which allows to attach the email to any other email.A few scenarios where this might come in handy:- providing our customer with the original email used to log an issue (proof of delivery/arrival)- providing sales people with a good example communication towards a customer (training material)
Read more at- https://www.macsonik.com/email-migration/