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Jasmine Cam 25 Custom Send Email Button
I want to create a custom send email button on cases which will have a default 'From' email address and a default template. Is there a code for this that has worked for others that i can simply switch out the template ID and 'from' address?
Step 1: Create a custom detail page button like below
Setup------>button-------->case button and Links------->New Button
location.replace('/email/author/emailauthor.jsp?retURL=/{!Case.Id}&p3_lkid={!Case.Id}&p2_lkid={!Case.ContactId}&template_id=00X2v000002b6mo&p26=abc@gmail.com&p24=xxxx@gmail.com&p5=yyyy@gmail.com&p4=sss@gmail.com');&p24 = Additional Email Address&p5 = BCC
&p4 = cc
&p2_lkid = Contact Id
&p3_lkid = Case Id (Related To)
&p26 = Default From Address
&template_id = default template Id
Step 2: Create a Default From address
Setup------>Organization-Wide Email Addresses ----> Add
Step 3: Copy the default template Id from your org for case object
Setup---->classic Email template
Step 4: finally place the custom button in case page layout
Step 5: If you click the button then the new tab open for email sending option
Please mark it as best answer, if it is helpful for you
Thanks,
Kadhar Basha
This is great but we're currently having problems when sending emails with email addresses appearing twice. So when customers receive an email, the from address is "Full Name" <name@email.com> <name@email.com>.
Apparently this is blocked from a lot of organisations firewall. I'm not sure if it's anything to do with the email that we're using is a routing address. As when i used my personal email, this doesn't happen. Wonder if you would know?