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I want to pass the logged in agent id to another webservice for ID&V Purpose whenever we receive a call on open CTI ? What would be the perfect way to do it any code references would be much help.
We are utilising a CTI Product for Telephony capabilities but we have another service built within the Org which we want to call for Identity and verification puspose when ever any customer calls us, I am thinking to write a excute apex method on softphone layout which will pass the agent id to salesforce then i can make a callout to external service from salesforce, if anybody has worked on similar use cases kindly advise.