function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Linda 98Linda 98 

How to capture Reply from contact email using email services???

Hello all,
How can I include email service email when a customer replies to the email which is sent from custom record.??
When a customer (Contact in Salesforce) clicks Reply from his email id, it is only being sent to the sender so I am not able to get in my inbound email class. I am sure I have to include the email service email id when sending the email but not able to figure out how as I am sending email with template to the contact email using Workflow. How can I include?

Thank you,

Karthikeyan Rajendran 14Karthikeyan Rajendran 14
Hi Linda

      In workflow e-mail alert you have the option to include 5 additional email ids which will also be notified when mail is sent.

In Additional Emails include the email ID generated (email service) by Salesforce. When customer replies to the mail the apex class you specified for handling email services will pick up there you can do what ever you want.