Apex Code Development You need to sign in to do that
Don't have an account?
lightning button to enter comments and update case checkbox
I am not a developer but can read code and update a little bit (but not much)
I am looking for a way that will allow community users viewing a Case, to "escalate" the Case. What I envision is that the customer clicks on a button called "Escalate", the customer would then document why he/she is escalating the Case and click Save.
Upon save, a custom Case checkbox called "Escalated" would become TRUE, and the text written by the customer would display in the Comments related list (this last part is less important). The customer's text need to be visible to the internal users, obviously.
Thank you!
Julian
I am looking for a way that will allow community users viewing a Case, to "escalate" the Case. What I envision is that the customer clicks on a button called "Escalate", the customer would then document why he/she is escalating the Case and click Save.
Upon save, a custom Case checkbox called "Escalated" would become TRUE, and the text written by the customer would display in the Comments related list (this last part is less important). The customer's text need to be visible to the internal users, obviously.
Thank you!
Julian
with
regards
https://notepad.software/ (https://notepad.software/) https://vidmate.onl/download/ (https://vidmate.onl/download/) https://filezilla.software/