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Leonard Silon 16 HELP!!! Process builder not working
I have the below criteria code for a node in a process builder. I want to auto change the case owner if the case owner is that specific queue. However, when I create a case wher ethe owner is a user I get the error below the code. I have tried tons of variations to the criteria with the same results.
How can I get this to work please?
Code=
AND(
[Case].Owner:Queue.Name ="Major Account GMD/FED/NAD CS Queue",
[Case].Agent_Collector_ID__c <> "",
[Case].Owner:User.FirstName = ""
)
ERROR:
The flow failed to access the value for myVariable_current.Owner:Queue.Name because it hasn't been set or assigned.
How can I get this to work please?
Code=
AND(
[Case].Owner:Queue.Name ="Major Account GMD/FED/NAD CS Queue",
[Case].Agent_Collector_ID__c <> "",
[Case].Owner:User.FirstName = ""
)
ERROR:
The flow failed to access the value for myVariable_current.Owner:Queue.Name because it hasn't been set or assigned.
Please add one more condition in formula:
AND(
BEGINS([Case].OwnerId, "00G") ,
[Case].Owner:Queue.Name ="Major Account GMD/FED/NAD CS Queue",
[Case].Agent_Collector_ID__c <> "",
[Case].Owner:User.FirstName = ""
)
Thanks,
Maharajan.C