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SFDC New learner How do you handle production issues
Hi All,
Can anyone please explain to me how do you handle production issues in your project. what is the approach?
Do you use Jira tool to raise a ticket for the case?
Say for example if we have 100 users and if one user is not receiving the email sent out of 100 users. what approach can be followed? And how can we fix the issue?
Thanks,
Sirisha
Can anyone please explain to me how do you handle production issues in your project. what is the approach?
Do you use Jira tool to raise a ticket for the case?
Say for example if we have 100 users and if one user is not receiving the email sent out of 100 users. what approach can be followed? And how can we fix the issue?
Thanks,
Sirisha
You can use Jira tool(more preferable) or any other Kanban tool or communicate via email to track the issue.
Since production is a live environment any changes in the live org may affect the business so it is not a good idea/practice to make direct changes in the Production. Once the issue is raised in Production as a part of the best practice first try to replicate the same issue in Sandbox and figure out the root cause of the issue. Once the root cause is identified in Sandbox fix that issue there and ask your client to test that issue in the Sandbox and then deploy the changes to the Production.
There might be some issue which will not occur in Sandbox due to the lack of data or any other reason. In such case, you can take refresh from the Production to Sandbox and then try to reproduce the issue.
Hope the above information will help you and let me know if you still have any queries.
Many Thanks,
Sunil Rathore
All Answers
You can use Jira tool(more preferable) or any other Kanban tool or communicate via email to track the issue.
Since production is a live environment any changes in the live org may affect the business so it is not a good idea/practice to make direct changes in the Production. Once the issue is raised in Production as a part of the best practice first try to replicate the same issue in Sandbox and figure out the root cause of the issue. Once the root cause is identified in Sandbox fix that issue there and ask your client to test that issue in the Sandbox and then deploy the changes to the Production.
There might be some issue which will not occur in Sandbox due to the lack of data or any other reason. In such case, you can take refresh from the Production to Sandbox and then try to reproduce the issue.
Hope the above information will help you and let me know if you still have any queries.
Many Thanks,
Sunil Rathore
Thanks for the information.
Thanks,
Sirisha