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Need help on case deflection and fetching data from custom object while on case creation form in community
Hi, i have created a custom object called template where i have created few fields same as case obejct. whenever i create case through community, while typing in subject field it should show me all related template name and once i select any template it should autofill others fields on case with template fields.
I need to achieve this in community case creation page without affecting Subject field's case deflection functionality.
Please suggest. Any help will be apprecciated.
I need to achieve this in community case creation page without affecting Subject field's case deflection functionality.
Please suggest. Any help will be apprecciated.