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Desai Assign using Active assignment rule for Community Profile
Hi,
We have two profiles, System Admin and Customer Comunity. When system admin logins into community and creates a case, flag "Assign using Active assignment rule" is visible but when a community user logins into community and creates a case , flag "Assign using Active assignment rule" is not visible.
What could be the issue as we are using customer service template and not napilli for commuity.
Regards,
Desai
We have two profiles, System Admin and Customer Comunity. When system admin logins into community and creates a case, flag "Assign using Active assignment rule" is visible but when a community user logins into community and creates a case , flag "Assign using Active assignment rule" is not visible.
What could be the issue as we are using customer service template and not napilli for commuity.
Regards,
Desai
DesaiAny suggestions please ?